KMK Slack Channels

OurSlack slackchannels are how we can keep everyone organized and maximize collaboration!

Slack channels are managed by members of the leadership teamteam, basedso onif theiryou domainhave area(s).any questions You will already be invited intoabout the #kmk-generalchannels channelyou andare in please reach out. In addition to channels, you have access to DM any member of the organization directly. 

Joining Channels

What channels you participate in will depend on many factors. The first place to start is with you direct leadership, they can add you to any channels you should be included in. Additionally, there is a channel #KMK_staff_questions, where you can ask any internal questions related to joining, accounts, passwords, or access issues. 

Special Channels

KMK_staff_questions - ReservedYour one-stop shop for internalall useinternal/team only.questions-- No customer issues. These could be questions on where"Where do I find,find...?" who could give me access to, who"Who is responsible for?for...?". QuestionsThis shouldis benot concisefor andsupport-related takenquestions to(see DMthe ornext properchannel), channelthis onceis answered.for questions within our team.

KMK_Customer_Support - ReservedThis channel is reserved for all support support-related questions. This includes USA, Canada, Coaching, and Careers students. All questions shouldwill be answered publicly and anybody with the answer can chime in. This is where you can bring any student issues or concerns.

OD_ALL - Slack shared workspace channel where all ODs can be added so they can talk to each other.

Channel Prefixes

WeChannels haveare adoptedorganized conventionswith whenprefixes naming channels to ensureso you can find and manage your communications and inter-departmental collaborationgroups easily.  All channels begin with one of these prefixes.prefixes:

• KMK_

• Any channel with general access by multiple employeesgroups and is not departmental"departmental" specific.
  

• ENG_

• Reserved for anybody on the IT/Product Engineering team

• OPS_

• Operations Channels. (Finance, Marketing, Advertising, Events)

• CAR_

• Careers specific channels

• CH_

• Coaching channels

• OD_

• OD channels, reserved for content, medical, or project project-based questions only ODs need

• PRJ_

• Project Channels.  These channels are shortshort-lived lived.and Upon closure ofwhen the project is complete the channel getsis archivedarchived. and communications follow standard channels.

Support

Eric Lackore is the Slack Administrator, so in the event you don't know who to contact about joining a channel you can reach out to him. However, Be surefree to post your questionsquestion into the #kmk_staff_questions first thoughfor asa thisquick will usually result in quicker response times. response.