Credits Management

Purpose

This SOP outlines the proper classification and usage of credits issued within the company. It ensures consistent tracking, approval, and reporting of credits issued across departments.

Credit Classifications

Each credit issued must be categorized accurately using the approved classification list. Choose only one classification that best represents the reason for issuing the credit.

Classification	Description
Satisfaction Credit	Issued due to a student's dissatisfaction with the product or service.
Marketing Giveaway	Promotional credits are given out via campaigns, contests, events, etc.
Prior Invoice Adjustment	Adjustment related to an error or change in a previously issued invoice.
Student Leader	Credit for student leaders or ambassadors as part of recognition/incentives.
Student Purchase Error	Used when a student accidentally selects the wrong item or overpays.
Shipping/Textbook Error	Applied due to issues, like lost, damaged, or incorrect shipment of materials.
Coaching Discount	An approved discount given on coaching services.
Coaching Guarantee	Credit issued per the coaching guarantee policy.
Plan Exchange	Applied when a student switches from one plan/package to another.
Checkout Error	For cases where checkout bugs or mischarges occurred.
Automation Error - Bug	System-related bugs causing improper charges or access issues.
KMK Promo - Mgt	Credits from internal KMK promos initiated by management.
Department	Credits applied internally by a department (non-student-facing).
Boards	Used for board-specific promotions or adjustments.
OEBC	Credits associated with OEBC plans or promotions.
Coaching	General coaching-related credit not falling into a more specific subcategory.

Approvers

Credits must be authorized by the designated approver before being issued. Include the approver’s name in the system record for traceability.

Approver
Eric
Amanda
Nicole
Megan
Brandon
Service

Credit Programs

The following programs are ongoing initiatives where credits may be pre-approved or distributed in bulk.

Program Name	Description
$400 Coaching Credit	Part of the coaching promotional campaign. Usually tied to specific events or sign-ups.
Marketing Giveaways	Includes social media contests, email promotions, and conference giveaways.
Referral Bonuses	Issued when students refer friends or peers and meet the criteria.
Ambassador Rewards	Part of the Student Leader program, tied to active engagement and outreach.
Retention Incentives	Credits offered to encourage continuation or plan upgrades.
Event or Conference Promo	Special credits issued during or after live events, webinars, or conferences.